Terms of service

These terms apply to every order placed at ahun.coffee. Please read them before you order. If you are a consumer, nothing in these terms limits the rights you have under the law of the country where you live.

1. Who we are

ahun.coffee is run by Billy's Keuze, trading as AHUN, Antiguastraat 27, 1339 KW Almere, the Netherlands. Chamber of Commerce (KvK) number 96918365, VAT number NL005237673B09. You can reach us at admin@ahun.coffee.

2. Our products

We sell roasted coffee, coffee sets and gift cards. We describe our coffees as accurately as we can. Tasting notes describe the flavours we find in the cup; they are not added flavourings, and your experience may vary with your brewing method. Product photos show our packaging; the label design on your bag may differ slightly.

Our coffees contain 100% roasted arabica coffee beans and may contain traces of nuts.

3. Prices

All prices are in euros and include Dutch VAT. Shipping costs are shown separately at checkout before you pay. We deliver within the European Union only. If we have made an obvious pricing error, we may cancel the order and refund any payment in full.

4. Your order and our agreement

When you place an order, you will receive an email confirming that we have received it. Our agreement is formed when we send that order confirmation. We may refuse or cancel an order, for example if a product is unavailable or we cannot deliver to your address; if so, we will tell you and refund any payment in full.

5. Payment

You pay at checkout using one of the payment methods shown there. Payments are processed securely by our payment providers; we do not store your full card details.

6. Delivery

We aim to dispatch orders within 2 working days. Delivery times shown at checkout are estimates. The risk of loss or damage passes to you when the order is delivered to you or to someone you have named. Full details are on our Shipping & returns page.

7. Right of withdrawal and returns

As a consumer, you may withdraw from your order within 14 days of receiving it, subject to the exceptions that apply to food products, as explained in our Refund policy and on our Shipping & returns page.

8. Damaged, faulty or incorrect orders

You are entitled to receive products that conform to the agreement. If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and we will arrange a replacement or refund. This does not affect your statutory rights.

9. Gift cards

AHUN gift cards are delivered by email, can be used to pay for products at ahun.coffee and do not expire. Gift cards cannot be exchanged for cash, except where the law requires it. Please keep your gift card code safe; we cannot replace a code that has been used by someone else.

10. Liability

We are responsible for the products we sell in line with the law. We are not liable for loss or damage that was not foreseeable, or that results from using our products in a way they were not intended. Nothing in these terms excludes or limits our liability where that would be unlawful, including for death or personal injury caused by our negligence, or for fraud.

11. Your personal data

We handle your personal data as described in our Privacy policy.

12. Questions and complaints

If you have a question or complaint, please email admin@ahun.coffee with your order number. We will do our best to resolve it quickly and fairly.

13. Applicable law

These terms are governed by Dutch law. If you are a consumer living in another country, you also keep the protection of the mandatory consumer rules of that country, and you may bring a claim in the courts of the country where you live.

14. Changes

We may update these terms from time to time. The terms that apply to your order are the ones published on the date you place it.