Shipping & returns

We want your coffee to arrive fresh and in perfect condition. If anything is not right, please get in touch and we will do our best to put it right.

Shipping

Where we ship

We ship to the Netherlands and to all other countries of the European Union. We do not currently ship outside the EU.

Costs and delivery times

Standard delivery costs €5.95 in the Netherlands, and is free on orders of €50 or more. Delivery to other EU countries costs €12.95. The exact rate and estimated delivery time for your address are shown at checkout before you pay.

When your order ships

We aim to dispatch orders within 2 working days. When your order is on its way, we will send you a shipping confirmation by email, with tracking details where the carrier provides them.

Same-day delivery by bike in Almere

If you live within about 5 km of our roastery in Almere, you can choose local delivery at checkout. Order before 14:00 on a weekday and we bring it by bike the same evening, between 18:00 and 21:00. Orders placed after 14:00 or at the weekend are delivered the next weekday evening. Local delivery costs €2.50 and is free on orders of €50 or more, with a minimum order of €20. Checkout only shows this option if your address is in range.

Delivery address

Please check your delivery address carefully before you place your order. If you spot a mistake, email us at admin@ahun.coffee as soon as possible and we will try to correct it before your order is dispatched.

Your right of withdrawal

If you are a consumer, you have the right to withdraw from your order within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or someone you name other than the carrier, receive the goods. If your order arrives in several deliveries, the period runs from the day you receive the last one.

Coffee and other food products

Because coffee is a food product, some exceptions may apply. The right of withdrawal may not apply to goods that are liable to deteriorate rapidly, or to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery. In practice, this means we may not be able to accept the return of coffee whose pouch has been opened. Unopened coffee in its original, sealed packaging can be returned within the withdrawal period.

How to withdraw

To withdraw, let us know your decision with a clear statement, by email to admin@ahun.coffee or by post to Antiguastraat 27, 1339 KW Almere, the Netherlands. You can use the model withdrawal form below, but you do not have to. To meet the deadline, it is enough to send your message before the 14-day period ends.

Returning your order

Please send the goods back to Billy's Keuze (AHUN), Antiguastraat 27, 1339 KW Almere, the Netherlands without undue delay, and no later than 14 days after you tell us you are withdrawing. You pay the direct cost of returning the goods, unless the order was damaged, faulty or incorrect, in which case we cover it. You are only responsible for any reduction in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning.

Your refund

We will refund all payments received from you, including the standard delivery cost, within 14 days of the day we are informed of your decision to withdraw. If you chose a delivery method more expensive than the cheapest standard delivery we offer, we do not have to refund the additional cost. We will use the same payment method you used for the original transaction, unless you expressly agree otherwise, and you will not be charged any fees for the refund. We may withhold the refund until we have received the goods back or you have supplied proof that you have sent them, whichever is earlier.

Damaged, faulty or incorrect orders

If your order arrives damaged, a pouch is split or leaking, or we have sent the wrong coffee, grind or size, please email us at admin@ahun.coffee as soon as possible. Include your order number and, if you can, a photo of the problem. We will arrange a replacement or a refund.

If your order has not arrived within the estimated delivery time shown at checkout, please contact us and we will look into it with the carrier.

None of this affects your statutory rights, including your legal right to receive goods that conform to the contract.

Contact us

• Email: admin@ahun.coffee
• Post: Billy's Keuze (AHUN), Antiguastraat 27, 1339 KW Almere, the Netherlands
• Chamber of Commerce (KvK) number: 96918365
• VAT number: NL005237673B09

Please include your order number with any question about an order.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

• To: Billy's Keuze (AHUN), Antiguastraat 27, 1339 KW Almere, the Netherlands, admin@ahun.coffee
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
• Ordered on (*)/received on (*):
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.